Resource library
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Template
Customer journey map template (Miro)
A ready-made canvas to map a user journey across stages, actions, thoughts and pain points. Copy it and start filling it in.
miro.com
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Template
Empathy map template (Miro)
Capture what a user says, thinks, does and feels on one page to build shared understanding in your team.
miro.com
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Template
Customer interview play and template (Atlassian)
A step-by-step play for planning and running customer interviews, with prep notes and a question guide your team can reuse.
www.atlassian.com
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External course
Google UX Design Professional Certificate
A beginner-friendly, project-based programme covering the UX process from empathising and defining to prototyping and testing.
grow.google
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External course
Interaction Design Foundation courses
A large catalogue of self-paced UX, UI and research courses, from fundamentals to specialised topics.
www.interaction-design.org
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External course
NN/g UX Certification
Nielsen Norman Group training courses leading to a recognised UX certificate. Research-based, with exams.
www.nngroup.com
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External course
Human-Computer Interaction (UC San Diego, Coursera)
An introduction to HCI: needfinding, prototyping, evaluation and how people interact with technology.
www.coursera.org
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External course
Web Accessibility (Udacity, from Google)
A free course on building accessible sites: keyboard focus, semantics, ARIA and responsive design for everyone.
www.udacity.com
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