Resource library
Talk it through with other designers: UX Research discussions →
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Article
State of UX 2026: Design Deeper to Differentiate
Nielsen Norman Group on a field that is stabilising after a turbulent 2025, why trust is the big design problem for AI, and where UX can differentiate.
www.nngroup.com
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Book
The Mom Test (Rob Fitzpatrick)
How to talk to customers and learn from them even when everyone is lying to be nice. A short guide to better interviews.
www.momtestbook.com
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Tool
Dovetail
A home for customer research: store interviews, tag and analyse them, and share insights with the team.
dovetail.com
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Book
Just Enough Research (Erika Hall)
A short, funny, practical guide to doing useful user research quickly, and getting your team to act on what you learn.
abookapart.com
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Template
Empathy map template (Miro)
Capture what a user says, thinks, does and feels on one page to build shared understanding in your team.
miro.com
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Template
Customer interview play and template (Atlassian)
A step-by-step play for planning and running customer interviews, with prep notes and a question guide your team can reuse.
www.atlassian.com
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External course
NN/g UX Certification
Nielsen Norman Group training courses leading to a recognised UX certificate. Research-based, with exams.
www.nngroup.com
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External course
Human-Computer Interaction (UC San Diego, Coursera)
An introduction to HCI: needfinding, prototyping, evaluation and how people interact with technology.
www.coursera.org
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