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Elena Marković

UX Research · Berlin, Germany

Elena Marković

UX Researcher · Healthcare and public services

I help teams understand the people they are designing for before they decide what to build. Most of my work is in healthcare, where the stakes are high and the users are often tired, worried or short of time. I combine interviews, diary studies and quantitative data, and I write findings so that a busy product manager can act on them in ten minutes. I believe research is only finished when something changes because...

UX Research Senior (5+ yrs) Berlin, Germany

Selected work

  1. Why patients miss follow-up appointments: Healthcare case study (iOS, Android, Web) by Elena Marković Why patients miss follow-up appointments Interviews with 28 patients and 9 clinic staff showed that missed appointments were a communication problem, not a motivation problem. Senior UX Researcher · Healthcare Read more: Why patients miss follow-up appointments
  2. Rethinking onboarding for family caregivers: Healthcare case study (iOS, Android) by Elena Marković Rethinking onboarding for family caregivers A study of people managing a parent’s care changed who the app was designed for: the caregiver, not only the patient. Senior UX Researcher · Healthcare Read more: Rethinking onboarding for family caregivers
  3. A diary study on shift workers and appointments: Healthcare case study (Web) by Elena Marković A diary study on shift workers and appointments Two weeks of diaries from 16 shift workers revealed when and how they actually manage their health. UX Researcher · Healthcare Read more: A diary study on shift workers and appointments
Diary studiesDovetailHealthcareJourney mappingStorytellingSurveysUser interviewsWorkshop facilitation

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