Volunteer scheduling for a food bank

The problem

The coordinator scheduled 150 volunteers through email threads and a shared spreadsheet, and shifts were often unfilled.

What needed to be done

Design an easy way to see open shifts and sign up in a few taps.

How the right problem was found

I interviewed the coordinator and five volunteers. Shift information was spread across messages, so I put open shifts first and let volunteers filter by day. I built a clickable prototype and tested it with volunteers aged 16 to 70.

The outcome, measured

The food bank used the prototype as the brief for a small build by a volunteer developer.

6

Volunteers in the test

9 → 3

Taps to sign up

Skills and tools