Driver app for a logistics company
A one-handed, glare-friendly app that helps delivery drivers complete stops faster and with fewer calls to dispatch.
-
A closer look at the work
The problem
Drivers used a legacy app built for dispatchers on a desktop. On a phone, in a truck cab with gloves on, it was hard to read and slow to use, so drivers phoned dispatch for basic things.
What needed to be done
Design a driver-first app that works in daylight, with one hand, on weak signal.
How the right problem was found
I rode along with eleven drivers over three weeks. Large targets, high contrast and offline support were non-negotiable. I cut the stop flow to three actions, added proof-of-delivery by photo and designed everything to work without a connection and sync later.
The outcome, measured
Drivers finished stops faster and dispatch handled far fewer calls. The app became the standard for the whole fleet.
- -18%
- Time per stop
- -40%
- Calls to dispatch
- 1,100
- Drivers on the new app
- 11
- Ride-alongs