Lead Product (UX) Designer

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with modern technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Lead Product Designer to take true ownership of a critical area of the Mark43 product portfolio. This is a senior individual contributor role for a designer who can set direction, bring clarity to complex and ambiguous problems, and lead cross-functional teams from discovery through delivery.

You will be the design leader for your product area, partnering closely with Product and Engineering to define not only how we solve problems, but which problems are most important to solve. You will deeply understand the needs of law enforcement officers, firefighters, EMS professionals, 911 dispatchers, and other first responders, translating those needs into thoughtful products that help people make critical decisions quickly and confidently.

While you will have clear ownership of a product area, your influence will extend across Mark43’s broader portfolio, including Computer Aided Dispatch, Records Management, Analytics and Insights, and mobile applications. You will also help shape how our Product Design team works, raising the bar for craft, discovery, systems thinking, and design leadership across the organization.

What You’ll Do

If you were part of our team, here are some things you might have done last week:

Set the design direction for a critical product area, identifying the most important customer and product problems to solve and creating a clear vision for how the experience should evolve over time.

Led a complex initiative from discovery through delivery, conducting research, synthesizing insights, exploring multiple approaches, and partnering with Product and Engineering to turn an ambiguous problem into a compelling product experience.

Made a difficult product tradeoff with your cross-functional partners, balancing user needs, technical constraints, business priorities, and long-term product strategy while advocating for the strongest possible customer experience.

Worked directly with first responders and public safety agencies, using qualitative and quantitative insights to understand high-stakes workflows and translate them into intuitive, reliable experiences that reduce cognitive load.

Designed across environments and devices, from multi-panel dispatch workstations to in-vehicle laptops, tablets, and mobile applications, thinking holistically about how information and interactions should work across an ecosystem.

Raised the quality of design beyond your immediate work, providing thoughtful critique, identifying opportunities for greater consistency, contributing to our design system and patterns, and helping other designers navigate challenging problems.

Presented a product vision or design recommendation to customers and senior leaders, clearly articulating the problem, your point of view, the tradeoffs considered, and the rationale behind your recommendation.

Explored how AI and emerging technologies can meaningfully impro